Effective Date: 04/05/2024
At Thinglo, we prioritize fair treatment and transparency. This refund policy explains the conditions and processes for requesting refunds.
Refunds are only applicable in the following case:
● Failed Transactions: When a payment is deducted without successfully completing the sale.
Refund Procedure
To request a refund for a failed transaction:
1. Contact our customer support immediately.
2. Provide transaction details, including the date, time, and amount deducted.
3. Our team will verify the issue and initiate the refund process.
Once verified, refunds will be processed within 5-7 working days using the original payment method.
The following are not eligible for refunds:
● Successfully completed transactions or purchases.
● Subscription fees or service charges.
Thinglo reserves the right to modify this policy at any time. Changes will take effect immediately upon posting on our website.
For inquiries, please reach out to our customer support team via the channels provided on our website. We’re here to help you.
Thank you for your trust in Thinglo.